Product Related FAQs

1. What types of products does Jammies Haven offer?

Jammies Haven offers a thoughtfully curated range of:

  • Loungewear Sets (nightwear, daywear, co-ords, robes)
  • Night Suits & Pajamas for women
  • Handcrafted Leather Accessories like slings, wallets, and pouches
  • Seasonal collections and limited-edition festive wear

Keep visiting our website for all new arrivals and launch.

2. Are your products made in India?

Yes. All Jammies Haven products are proudly designed and handcrafted in India. We use ethically sourced fabrics and support local artisans through every step of the production process.

3. Do you take bulk orders?

Yes, we accept:

  • Bulk orders for weddings, gifts, and corporate hampers
    Please reach out to us via WhatsApp or Instagram DM to discuss your requirements.

4.  Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 6 hours of placing them. For custom or made-to-order items, cancellation is not possible once production begins.

5. Do you deliver across India?

Yes, we offer pan-India delivery through trusted courier partners.

6. Do you offer international shipping?

Absolutely! We ship worldwide. International delivery charges and timelines vary by location and will be shared during order confirmation.

7. How long does delivery take?

  • In-stock items: Dispatched within 2–3 working days
  • Custom / Made-to-order products: Dispatch within 5–10 working days
  • Delivery timelines:
    • India: 3–7 working days post-dispatch
    • International: 10–15 working days post-dispatch

Tracking details will be shared once your order is shipped.

8. What is your return or exchange policy?

We accept returns or exchanges within 7 days of receiving your order under the following conditions:

  • Product is unused, unwashed, and in original packaging
  • Return/exchange request is made within 7 days of delivery
  • Custom or personalized items are not eligible for return or exchange

9. How do I request a return or exchange?

Please contact us at support@jammieshaven.com with your order ID and reason for return/exchange. Once approved, we’ll guide you on return shipping and next steps.

10. Is the return shipping free?

  • No, the customer bears the return shipping cost.

11. When will I receive my refund or exchanged item?

  • Refunds (if applicable) are processed within 5–7 business days of receiving the returned product.
  • Exchanges are shipped within 3–5 business days after inspection of the returned item.

12. What happens if I’m not available at the time of delivery?

Our courier partners usually attempt to contact you before delivering your parcel. If you are unavailable, they may attempt delivery again or hold the parcel at a nearby facility. In case of a missed delivery, please reach out to us so we can coordinate the next best delivery attempt as per your convenience.

 13.  Can I change my shipping address after placing an order?

Yes, you can request a shipping address change before your order has been dispatched. Simply contact our customer support team on WhatsApp or Instagram with your order ID and the updated address details. Once the order is shipped, we cannot make changes to the delivery address.

 14. How do I return a product?

To initiate a return, please visit our Shipping & Returns page for detailed instructions and eligibility. Alternatively, you can contact our support team to guide you through the process. Please note that returns are only accepted for unused, non-custom items within the specified return window.

 15. Can I deliver items to multiple addresses in a single order?

No, each order can be shipped to one address only. If you wish to send products to different locations, please place separate orders for each shipping address.

 16.  Are there any shipping or additional charges?

  • Prepaid Orders: Enjoy free standard shipping across India.
  • Cash on Delivery (COD): A ₹100 COD fee is applicable.
  • Express or Priority Shipping: Available on request with additional charges based on the delivery location and speed.

 17.  How can I track my order?

Once your order is shipped, you’ll receive a tracking link via WhatsApp or email with your courier partner and AWB number. You can use this information to monitor the shipment status on the courier’s website in real-time.

 18. How long does delivery take?

Delivery timelines typically range between 4 to 10 business days, depending on your location and the nature of the product (ready-to-ship or made-to-order). In case of any unexpected delays, we will notify you proactively.

 19. What should I do if I receive the wrong item?

We sincerely apologize if you've received a product different from what you ordered. Please contact us within 24 hours of delivery with clear images and your order details. We will verify and arrange for a correct replacement or refund, as per our exchange policy.

Still have questions?
Reach out anytime—Jammies Haven is here to make your shopping experience seamless and satisfying. 💛